FAQ
Where are you located ? Do you have any physical shop?
No, we do not have a physical shop , we are an online store only and sell only through our website swarnamaya.co.in
PAYMENT OPTIONS / CHARGES
Which mode of online payment options are available ?
We have the following modes of online payments through payment gateways such as Razorpay,
- Credit cards - Mastercard, Visa, Rupay
- Net Banking - all major banks
- Debit Cards - all major banks
- UPI (BHIM, Google Pay, Amazon Pay, PhonePe etc.)
Do you have Cash on Delivery COD options?
Yes , we have Cash on Delivery (COD) options available for you with a fixed COD charges of Rs. 125/-
What if the money gets deducted but the order is not confirmed?
Be patience!! We are here to help you! The money will be credited to us, or it will be sent back to you.
Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at swarnamaya24@gmail.com with your transaction details along with your name and email id that was used while attempting to place the order.
We will respond to your query as soon as possible (10 am to 6 pm during weekdays).
Are there any other hidden charges?
There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.
SHIPPING LOCATIONS / TIMELINE / CHARGES
How many days will it take for my delivery?
Metro Cities (Mumbai, Delhi, Bangalore, Kolkata, etc.): 2-3 Days
Non-Metro Cities: 5-7 Days*
Where is my order processed from?
Orders are processed from our operational center in Mumbai, India. Orders will be delivered to the shipping address you submit at checkout.
How do I track my order?
You will be able to track your order via a tracking link sent to you on your email id as soon as the order is shipped. The tracking url or AWB number will be shared to you on your registered mobile number and email id.
If your order has been shipped and you still cannot track it, we would request you to wait for 12 hours before trying again.
In rare cases, it might take the delivery partner longer to generate a tracking link.
Do I have to pay the shipping charges?
Yes, we levy shipping charges as below :-
- We offer free shipping for all prepaid orders above Rs.2500/- within India.
- For all orders below Rs. 1000 within India, a shipping fee of Rs. 100 is applicable
- For all orders within Rs. 1001 - 2500 within India, a shipping fee of Rs. 150 is applicable
- Cash-handling charge of ₹125 is applicable for all COD orders within India.
Who will deliver my order?
Within India, we ship through recognized courier companies such as DTDC, BlueDart, Delhivery, Expressbees, etc. Our delivery partners will attempt to deliver the package twice before they return it to us.
EXCHANGES / RETURNS / REFUNDS
Can I cancel my order once placed?
No, once an order is placed, it cannot be cancelled.
What if I receive damaged products?
Please refer to the returns policy
In case of return, who will do the shipping of the products?
You will have to ship the damaged product to us. We will reimburse the shipping charge upto INR 100.
WARRANTY / CARE TIPS
What is the guarantee/warranty on your products?
These are high quality jewelry, the shine and the colour will not fade in regular use. As this is imitation jewelry, there's no guarantee/warranty as such but please be sure that nothing will happen to the jewelry for a very long time if proper care is taken.
How to take care of the jewelry?
Store the jewelry in a plastic ziplock or the pouch with plastic cover . Please do not use fancy cloths, velvet pieces, wooden boxes etc. for storing your jewelry.
Prevent the jewelry to get in contact with Sanitizers, perfumes, soaps, water, humidity, moisture, extreme temperature or anything acidic.
Are the jewelry pieces breakable?
Yes, the jewelry pieces are delicate and have chance to break so please do not pull them or handle them roughly.
Would the jewelry need re-polishing?
Yes the jewelry plating or polishing may fade over a period of time and you may need to polish or plate your jewelry again.
- Your local jeweler can do it for you or you can contact us for the same. We can re-polish your jewelry at nominal charges.
- We do not polish jewelry not bought from us.